Interakt is built for D2C Shopify stores. HeidelAI is built for businesses that sell to other businesses over WhatsApp, such as dealers, distributors and resellers. A typical HeidelAI sale starts with a retailer asking for prices on twelve items. The AI matches each item to your catalogue and replies with prices, and a salesperson sends the GST quotation as a PDF in a few clicks. HeidelAI follows up if the retailer stops replying, and once they confirm, the order becomes a TallyPrime invoice. Salespeople step in where a decision is needed.
HeidelAI also sends Shopify and WooCommerce abandoned-cart reminders and order updates, so one plan covers both B2B sales and store messages.
Summary
- HeidelAI pairs AI price answers from your catalogue with a built-in PDF quotation builder. Interakt's AI agents cover sales chat, lead qualification and support, and its pricing page lists no quotations.
- On Interakt, sales roles need a separate Sales CRM plan and AI agents are an add-on. HeidelAI Growth includes both.
- HeidelAI masks customer numbers from the sales team. Interakt's pricing page doesn't mention masking.
- HeidelAI creates Tally invoices and sends payment reminders. Interakt shows Tally only as a logo in its integrations list.
Feature comparison
| Area | HeidelAI | Interakt |
|---|---|---|
| PDF quotations built and sent from the chat | Yes | Not listed |
| Multi-item GST quotes, revisions, price history per SKU | Yes | Not listed |
| Sales CRM | Included | Separate plan: ₹2,499/month for 5 agents, then ₹499 each |
| AI agents | 2,250 requests/month included | Add-on: ₹3,000 on Growth and Advanced |
| Customer number masking | Yes | Not listed |
| AI follow-ups that stop when the customer buys | Yes | Winback notifications and chatflows |
| Conversation transfer with context | Yes | Auto-assignment on Advanced and Sales CRM |
| Employee performance | Yes | Agent analytics from Growth |
| Abandoned cart and order updates | Shopify and WooCommerce | Shopify |
| TallyPrime invoices and payment reminders | Yes | Logo only, no details |
| Broadcasts, including scheduled | Yes | Yes |
Manual work HeidelAI removes
| Without HeidelAI | With HeidelAI |
|---|---|
| A salesperson reads the product list and looks up each price | The AI matches each line to your catalogue |
| The quote is typed in Excel, exported and attached | The salesperson sends a GST quotation PDF from the chat in a few clicks |
| Someone asks what this customer paid last time | Price history is kept for each customer and SKU |
| Nobody follows up when the customer goes quiet | The AI follows up and stops after a purchase |
| Billing retypes the order in Tally | A Tally invoice is created from the quote for review |
| Overdue invoices are chased by phone | Payment reminders go out on WhatsApp |
HeidelAI customers generated more than 1,500 quotations a day across the platform between 17 February and 28 August 2026.
Price for a 5-person sales team
| Monthly, before taxes and message charges | Interakt | HeidelAI |
|---|---|---|
| Main plan | ₹2,799 (Growth) | ₹6,500 (Growth, 3 users) |
| 5 sales users | ₹2,499 (Sales CRM) | ₹898 (2 seats at ₹449) |
| AI agents | ₹3,000 (add-on) | Included |
| PDF quotations, masking and Tally invoicing | Not listed | Included |
| Total | ₹8,298 | ₹7,398 |
At listed prices, HeidelAI is ₹900 a month cheaper for this team. Interakt doesn't state whether the AI add-on is charged monthly, so check with them.
B2B quotations
The AI answers price questions on multi-item enquiries from your live catalogue. For the formal quote, a salesperson opens the quotation builder next to the chat, where they can set private unit prices, apply GST on each line and choose what the PDF shows. Each SKU keeps a record of which customer was quoted which price and when.
Customer ownership
Salespeople work in HeidelAI without seeing customer phone numbers. When someone leaves, their accounts go to a colleague with the full conversation history. See WhatsApp CRM.
Invoicing and collection
The TallyPrime integration creates a sales invoice from the accepted quote for review, posts it in Tally, sends the Tally PDF and schedules reminders until the invoice is paid.
When Interakt is a better fit
If you run a consumer Shopify store, don't send quotations, and need many support agents for order and delivery questions, Interakt's unlimited agents and lower entry price suit that work.
Switching from Interakt
- Move your number during a planned switchover. Templates in your WhatsApp Business Account can be reused or recreated.
- Export contacts, tags and attributes from Interakt.
- Connect Shopify, WooCommerce, Google Sheets or Tally stock so the AI uses your current items and prices.
- Connect TallyPrime and test one quote through to invoice before going live.
Book a demo with a real multi-item enquiry, or see pricing. Trade workflows are covered in HeidelAI for dealers and for distributors.
Interakt details are from interakt.shop/pricing, checked on 7 November 2026. Prices change, so confirm them before you buy.