Gallabox and HeidelAI both market themselves to sales teams on WhatsApp. Gallabox covers more channels. HeidelAI covers more of the sale. When a customer asks for a price, HeidelAI's AI answers from your catalogue, and a salesperson sends the PDF quotation from the chat in a few clicks. HeidelAI then follows up until the customer decides and passes the confirmed order to TallyPrime. Transfers, quote tracking and performance reports cut down the work for salespeople who take over a chat.
Gallabox's pricing page lists AI reply, rewrite and translation, but no quotations, so on Gallabox the quote is still built in another tool.
Summary
- HeidelAI includes a quotation builder next to the chat, and its AI answers price questions from your catalogue. Gallabox lists AI Reply, AI Rewrite, AI Translate and AI agents, but no quotations.
- HeidelAI includes customer number masking in Growth (₹6,500/month). Gallabox lists it from Advanced (₹16,999/month, billed quarterly).
- HeidelAI sends abandoned-cart reminders and order updates from Shopify and WooCommerce. Gallabox's pricing page lists neither.
- Extra HeidelAI users cost ₹299–₹449 a month, compared with ₹1,200 on Gallabox Essential. AI on WhatsApp is included in HeidelAI's entry plan.
Feature comparison
| Area | HeidelAI | Gallabox |
|---|---|---|
| PDF quotations built and sent from the chat | Yes | Not listed |
| Quote revisions and quote tracking | Yes | Not listed |
| Customer number masking | Growth, ₹6,500/month | Advanced and Enterprise, from ₹16,999/month |
| Employee performance | Yes | Listed as "coming soon" on Advanced |
| Abandoned cart and order updates | Shopify and WooCommerce | Not listed |
| AI follow-ups that stop when the customer buys | Yes | Drip sequences from Essential |
| Conversation transfer with context | Yes | Round-robin within teams from Essential |
| Accounting | TallyPrime invoices and payment reminders | Zoho Books |
| AI agents on WhatsApp | From Growth, 2,250 requests/month | From Essential, 2,000 credits/month |
| Extra users | ₹299–₹449/month on any plan | Basic capped at 3; ₹1,200/month on Essential |
| Channels | WhatsApp, Instagram, Telegram, web chat widget | WhatsApp, Instagram, web widget, voice on Advanced |
| Billing | Monthly or yearly | Quarterly or yearly |
Where salespeople's time goes
On WhatsApp, a salesperson spends most of the day on four jobs: finding out what the customer wants, pricing it, following up and invoicing. HeidelAI's AI handles the first and most of the second. It asks about model, quantity and delivery and gives prices from your catalogue, and the salesperson sends the PDF quote in a few clicks. AI follow-ups handle the third. The Tally integration handles the fourth, so the order isn't retyped.
Salespeople handle the decisions, such as a special discount or a large account. When they open a chat, the conversation, past quotes and the customer's price history are already there.
Price
This table compares HeidelAI's monthly price with Gallabox's quarterly-billed price, which is Gallabox's lowest rate without annual billing.
| Need (monthly, before taxes and Meta charges) | Gallabox | HeidelAI |
|---|---|---|
| 3 users with AI on WhatsApp | ₹6,999 (Essential) | ₹6,500 (Growth) |
| 8 users | ₹9,399 (Essential + 2) | ₹8,745 (Growth + 5) |
| 10 users with number masking | ₹16,999 (Advanced) | ₹9,643 (Growth + 7) |
HeidelAI figures use the ₹449 seat rate. Seats are cheaper in larger packs.
Quotations
In HeidelAI, the salesperson builds the quote in the quotation builder next to the chat, starting from what the AI has already gathered. The builder keeps your cost and margin off the customer's PDF, applies GST on each line and saves every revision. Managers can see which quotes are open, revised or converted.
Number masking
With masking on, salespeople can chat with customers without seeing their phone numbers. If a salesperson leaves, the customer's chats and history stay in your HeidelAI workspace and can be passed to a colleague.
Tally invoicing
HeidelAI creates the invoice in TallyPrime for your team to review. Tally assigns the number, and HeidelAI sends the Tally PDF on WhatsApp and reminds the customer until it is paid.
When Gallabox is a better fit
Gallabox may suit you better if you use Zoho Books, need phone AI voice, and don't send quotations from chat. For three users who only need an inbox, Gallabox Basic costs less.
Switching from Gallabox
- Plan the number move for a quiet period. Approved templates belong to your WhatsApp Business Account.
- Export contacts and custom fields from Gallabox.
- Connect your catalogue and TallyPrime, then test one quote and one invoice.
- Recreate any flows you need, and move the number once the tests pass.
Book a demo with a recent enquiry, or see pricing.
Gallabox details are from gallabox.com/pricing, checked on 7 November 2026. Prices change, so confirm them before you buy.